Job Description

Responsible for hotel's overall room lodging excellence by managing changes, planning, directing, controlling, coordinating and participating and directing all the activities of any personnel engaged in preparing and serving guests in the housekeeping division areas

Responsible to establish financial goals and to ensure that these goals are being achieved

AREA OF RESPONSIBILITY

All Rooms, Public Areas, Laundry and other specified back-of-the house areas

Key Responsibilities

Oversee the management of housekeeping operations

Oversee the close cooperation with Engineering operations

Oversee the exhaustive Preventive Maintenance System and ensure that all qualitative and time related KPI's are being met

Oversees laundry operations

Manage staff within the hotel's organization structure and human resource and hotel policies

Communicate regularly with all staff and conduct effective staff briefings

Provide a professional, advisory and executive support service to the assigned supervisor to assist in meeting strategic goals

Establish systems which monitor the achievement of departmental goals

Ensure compliance with business operations and hospitality laws

Work with sales to manage the development of new products and services

Develop quality management systems

Manage the delivery of high-quality service to guests

Access, use and improve wherever possible, the interaction within the PMS system

To plan, direct, control and coordinate the activities of all personnel engaged in the housekeeping division to insure an efficient and profitable service.

To establish a Manual on all operations and service

To interact with clients in order to obtain first-hand experience reports on service as well as culinary standards

To ensure high service standards in all areas of responsibility

Ensures uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs

Schedules routine inspections of all housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel

Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair

Manages spring cleaning schedules

Human Resource Responsibilities

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Planning for future staffing needs

Recruiting in line with company guidelines Preparing detailed introduction programs for new staff Maintaining up-to-date staff records and approving leave request considering business requirements Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance Resolving disputes Regularly communicating with staff to maintain good relations Producing efficient work schedule in line with local labor codes

Financial Responsibilities

Effectively monitor and analyze variations from the budget

Develop systems that measure the cost effectiveness of the departments Review financial report To actively strive to achieve and maximizing of costs against revenues To do cashiering if needed in outlet

Occupational Health and Safety Responsibilities

Be familiar with property safety, first aid and fire emergency procedures and enforce them in his area Initiate action to correct a hazardous situation and notify the Food & Beverage Manager of potential dangers Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

OTHER RESPONSIBILITIES

1. To adhere the resort employment rules and regulations whether verbal or written and or any amendment made from time to time.

2. To adhere and maintain the policies and procedures of the resort and or any amendment made from time to time.

3. Without any written consent from the resort authorized personnel, you are not allowed to divulge any of resort dealings, transactions or affairs that may come to your knowledge during or in the course of your employment.

4. To perform other duties and responsibilities as and when required by your superior or the company.

Requirements:

Proven experience in a housekeeping management role, ideally in a resort or large hotel setting. Strong leadership abilities with a capacity to motivate and support a diverse team. Excellent attention to detail and a commitment to maintaining high standards of cleanliness. Proficiency in managing housekeeping budgets and inventory. Flexibility to work varied shifts, including weekends and holidays, as required. Willingness to work in Bukit Tinggi, Pahang.
Job Types: Full-time, Permanent

Pay: RM7,500.00 - RM10,000.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Professional development
Work Location: In person