Job Description

RESPONSIBILITIES

Oversee all Housekeeping and Laundry operations to ensure the delivery of excellent service standards. Monitor and evaluate guest satisfaction, setting departmental goals and objectives accordingly. Conduct regular inspections of all fixtures, fittings, and appliances to ensure compliance with established standards, and take corrective action when necessary. Supervise and assess the performance of the Housekeeping and Laundry teams, with a strong focus on training, teamwork, and service quality. Ensure all staff maintain up-to-date knowledge of room categories, layouts, and available amenities. Maintain accurate records and ensure proper inventory control of all linens, equipment, and departmental assets. Ensure that duty rosters and staff leave schedules are properly planned and prepared, including scheduling for supervisors and below. Assist with assigned administrative duties and departmental documentation. Support in planning, organizing, and conducting training programs for Housekeeping staff. Assist and relieve the Assistant Housekeeper or Housekeeping Supervisors as and when required.

JOB REQUIREMENTS

Candidate must possess at least a Higher Secondary / STPM / "A" Level / Pre-U, Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Hospitality / Tourism / Hotel Management or equivalent. Required language(s): Bahasa Malaysia, English. Other language is an advantage. At least 6 year(s) of working experience in the related field is required for this position. Applicants must be willing to work in Jalan Klang Lama, Kuala Lumpur. Preferably Senior Managers specializing in Hotel Management/Tourism Services or equivalent.
Job Type: Full-time

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

Additional leave Free parking Gym membership Health insurance Meal provided Opportunities for promotion Professional development
Work Location: In person