Job Description

(Location: Mid Valley City, KL)

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Provide technical support to end-users for hardware, software and network related issues. Manage, maintain, monitor and perform troubleshooting for computers, servers, network infrastructure (LAN/WAN/WIFI/VPN). Manage user accounts, permissions and access controls in accordance with company policies. Perform system checks, backups, restoration, and testing to ensure business continuity. Monitor the health and performance of computers, backup, servers, and network connectivity. Assist in troubleshooting network connectivity issues and ensuring network stability. Support the implementation and maintenance of network security measures (firewalls, VPNs). Respond to and resolve IT support tickets in a timely and efficient manner. Maintain and update inventory for IT assets, including hardware, software licenses and disposal. Assist in planning, implementation, and completion of IT-related projects. Assist in liaising with IT vendors for support, procurement, and service-related issues.

Job Requirements

Technical Skills:



Possess Diploma or Degree in Information Technology, Computer Science or related field. Fresh graduates or 1-2 years of experience. Certification in CompTIA A+, Network+, or similar is an advantage. Strong knowledge of Windows operating systems (Windows 10/11, Windows Server). Experience with Google Workspace (Gmail & Google Drive). Experience with Google Workspace, Gemini AI, and Microsoft Office is an advantage. Basic knowledge of Windows/Linux operating systems, networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Proficiency in troubleshooting hardware issues (desktops, laptops, printers, mobile devices). Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) is a plus. Knowledge of cybersecurity principles and practices.


Soft Skills:



Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Good organizational and time management skills, with the ability to prioritize tasks. Customer-focused approach with a patient and helpful attitude. Proactive and eager to learn new technologies. Good interpersonal skills and the ability to work in a fast-paced environment. Able to stand by/on-site during off-office hours, including weekends and public holidays if required. Possess own transport and willing to travel.

An attractive remuneration package that commensurates with qualification and experience will be offered to the successful candidate. If you have what it takes to be part of our dynamic team, please e-mail or write in a detailed resume, stating current and expected salary, a recent passport-sized photograph (n.r) and contact number to:

Group Human Capital Division

IGB BERHAD

Level 32, The Gardens South Tower, Mid Valley City

Lingkaran Syed Putra,

59200 Kuala Lumpur.

E-mail : recruit@igbbhd.com


Please indicate position applied for on the top left-hand corner of the envelope. We thank all applicants in advance BUT only shortlisted candidate will be notified.