Main Responsibilities:
Provide Technical Support Services on ICT Infrastructure, Wintel Servers (physical and virtual), cloud services, email services and maintenance according to the Services Level Agreement (SLA).
Specialize in server/minicomputer related ID management and authorization, monitoring, reporting, alerting, health check, backup status, and to ensure its' operation accordingly to SLA; meantime, minor on the network management, to ensure the infra related incident, alerting, monitoring, reporting, and health check is being done and operation according to SLA.
Manage/coordination server/peripheral/communication projects relating to the improvement of the Wintel and other server services;
To provide consultation and advice for the Wintel, cloud and server services.
Qualification:
Bachelor's Degree
Minimum 1 year experience in related field
Experience in IT industry is an added advantage
List of Responsibilities:
Provide technical support, resolution, and services according to the Service/Operation Level Agreement (S/OLA) for the ICT infrastructure, Wintel servers (physical and virtual), network operating services, email services, backup, troubleshooting and maintenance.
Specialize in server/minicomputer related ID management and authorization, monitoring, reporting, alerting, health check, backup status, and to ensure its' operation according to SLA; meantime, minor on the infra management, to ensure the infra related incident, alerting, monitoring, reporting, and health check is being done and operation according to SLA.
Identify, testing and developing technology Wintel servers, cloud services, networks and communication technologies for the use of company and Group of companies in order for the IT Group level are relevant according to companies' requirements.
Attend meetings with customers and vendors.
Planning and monitoring all new setup and projects in customers' place or within the company.
Solving server and communication issues logged by customers to Helpdesk from day to day; and provide regular reports to IT Manager on issues relating to the ICT infrastructure service support operation.
Able to Design, Install, Configure, and testing server equipment.
Perform patching activity, harderning remediation for servers.
Job Type: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM5,000.00 per month
Benefits:
Health insurance
Work Location: In person
Application Deadline: 10/13/2025
Expected Start Date: 11/01/2025
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