Job Description

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia\xe2\x80\x99s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?\xe2\x80\x8b

The Executive of Maxis Centre is the store\xe2\x80\x99s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• Lead the team to deliver well-differentiated customer experience in a Maxis Concept Store primarily by showcasing digital lifestyle solutions through in-store demonstrations and being a solutions advisor to the customers.
• Ensure consistent high standards in terms of creating a dynamic retail store environment, cultivate the culture of constant innovation/experimentation and contribute in facilitating a constantly learning and sharing culture with active collaboration with the team members and key stakeholders.
• Develop the team for Expert-level solutioning, providing personalized conversations with customers to enrich customer\xe2\x80\x99s lifestyle and instrumental in delivering end-to-end walk-out-working experience.
• Build a new retail environment enabled with Experiential journey demonstrating relevant solutions to create excitement for customers at every engagement opportunity leveraging both \xe2\x80\x98digital\xe2\x80\x99 and \xe2\x80\x98physical\xe2\x80\x99 capabilities and customer insights.
• Drive constant learning and exposure to various external partners/solutions providers, advanced retail technologies in terms of delivering of lifestyle solutions and adapt to the world beyond conventional telecommunications.
• Be a great ambassador of Maxis with fully customer oriented mind-set and a champion in delivering unmatched customer experience.

\xe2\x80\x8bWhat do you need to have for this role?

• Post Graduate Certificate / Diploma(Bachelor\xe2\x80\x99s Degree Preferred)
• Total Work Experience:1 year and above.
• Total Relevant Experience: Experience in showcasing and conducting demonstrations preferred.

Tech savvy and computer literate.

Proficient in Microsoft Office.

Excellent communication, written and interpersonal skills.

Strong verbal and written English language.

Obsessed with customers, hospitality, passionate about sales, competitive spirit, and understands people through interactive conversations.

Mandarin-speaking is an added advantage.

Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities.

Curious about technology and lifestyle (eg. Music, gaming, travel and wellness).

No fraud cases/blacklist history.

What\xe2\x80\x99s next?

• Once you\xe2\x80\x99ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance \xe2\x80\x94 regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Maxis