Job Description

Job description

We are looking for a creative, organized, and proactive

Executive - Operations Support

to manage and enhance the performance of

Paradigm Mall JB

Food Arcade. This role will play a key part in supporting daily operations, coordinating with food vendors, handling administrative and promotional tasks, engaging with customers, and driving footfall through events and social media. The ideal candidate combines strong operational know-how with excellent communication and marketing skills.

s:

Office Administration

Handle all paperwork and documentation related to food court operations, including vendor documentation, work schedule and management reports. Coordinate with maintenance, housekeeping, and security teams to support smooth operations. Respond to and resolve customer complaints promptly and professionally. Assist Food Court Operations Manager for any ad hoc task.

Marketing & Promotions

Manage and grow the Food Arcade membership program - from onboarding to member engagement. Plan and execute events and joint promotions with food stall operators to drive sales and footfall. Take charge of stall menus and visual advertisements - ensuring updated menus, clear signage, and engaging content. Regularly create and post engaging social media content (Facebook, Instagram, TikTok) including promotions, new dishes, events for Food Arcade in line with the mall's branding guidelines.

Vendor & Market Engagement

Act as the main point of contact for all food stall tenants regarding operational, marketing, and promotional activities. Conduct regular market surveys to analyze trends, competitor pricing, and customer preferences; provide actionable recommendations to improve offerings. Support menu innovation and food variety by working with vendors based on survey insights and customer feedback.

Job Requirements:

Diploma or degree in Marketing, Business Administration, Hospitality Management or relevant studies. Must be able to communicate very well in Bahasa Malaysia and English. Mandarin speaking candidates are preferred. At least 3 years of working experiences in F&B, marketing, shopping mall, event management or similar industry. Possess extensive knowledge in F&B industry will be added advantages. Strong communication and interpersonal skills to liaise with various stakeholders. Proficient in reporting and documentation (MS Office - Excel & Word). Familiar with social media software (Facebook, Instagram, TikTok) and marketing tools. Work Location:

Paradigm Mall Johor Bahru

.
"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Your Benefits!

Competitive Remuneration Package Subsidies Parking Season Pass Vibrant Working Culture Exciting Festive Season Celebration Insurance Coverage Career Development Employee Discount
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Free parking Health insurance Opportunities for promotion Professional development
Application Question(s):

What's your expected monthly basic salary? How many years' experience do you have as an Operations Support Role? How much notice are you required to give your current employer?
Work Location: In person