Job Description

Job Summary

• To deliver excellent patient support that follow the DKSH protocols and program materials.

General Responsibilities

• Provide patient and/or caregiver support via telephone and other support channels (inbound/outbound) to address patient questions and concerns about their disease, prescribed medication, psychosocial and family concerns, communications with their healthcare provider, care partners, etc.
• Identify and mitigate patient\'s perceived barriers to therapy initiation and compliance through a customer care plan.
• Document and maintain records of telephone interactions via electronic records.
• Utilise motivational interviewing and cognitive behavioural therapy techniques to promote positive patient outcomes.
• Coordinate and promote multichannel support materials based customized support plan discussed during phone interactions.
• Participate in quality monitoring process where calls and electronic records are reviewed to ensure patient received the highest quality support possible.
• Protect confidential patient health information in accordance with associated regulatory bodies.

Functional Skills and Knowledge

• Excellent communication in English & Bahasa Malaysia, ability to communicate in Mandarin will be added advantage.
• Enjoy developing an ongoing working relationship with patients throughout their treatment to ensure medication adherence.
• Willing to travel as and when required

Education

• Bachelor degree in any nursing or equivalent
• Minimum one year of experience in supporting patients and caregivers in a clinical setting.

Why It\'s Great to Work at DKSHAt DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people\'s lives. Through the products and services, we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!Requisition Number: 155208Job Function: Client and Customer Services

DKSH