Job Description

If you are looking to excel and make a difference, take a closer look at us Functional 1. Handles all fraud related incoming disputes which include: Monitoring and tracking of all incoming disputes and complains for Cards & Internet banking Adherence to all regulatory / mandatory guidelines relating to disputes Ensuring disputes are attended within stipulated timeline Conducting preliminary investigation, i.e. phone investigation with customers, retrieve and review CCTV footages, etc. Performing recoveries and retrieving transaction information Proper documentation and record of evidences of disputes Reporting to card associations, stakeholders and regulators Preparation of provisions and write-offs / Investigation case write ups Reconciliation of GLs (to step in as back up) 2. To carry out any other duties as directed by the Management To perform relief duties as and when required To ensure timely completion for month end report for management Timely reporting of the fraudulent transactions to fraud SAFE, Visa Fraud reporting, and Bank Negara Malaysia ORION reporting Preparation of documents for Ombudsman For Financial Services To prepare all the reported fraud cases for write-off on monthly basis. Organizational To maintain confidentiality of all information relating to the Bank, its business and its customer from unauthorized party. To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Bank, in not to place the Bank in any compromising situation. Consistently demonstrates the HLB Values and behaviors / a role model of HLB Values Education/Qualification Degree or relevant work experience in similar industry

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