Job Description

If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6

Key Responsibilities and Accountabilities

Sales & Service

\xc2\xb7 Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

\xc2\xb7 Carry clear targets for specific products \xe2\x80\x93 CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;

\xc2\xb7 Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

\xc2\xb7 Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;

\xc2\xb7 Assist in calling up customers for service / sales interactions;

\xc2\xb7 Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;

\xc2\xb7 Support Bank\xe2\x80\x99s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;

\xc2\xb7 Accept assignments as required to maintain adequate staffing levels throughout branch network;

Operations

\xc2\xb7 Carry out Branch RCSA through sample checking and effective rectification as applicable;

\xc2\xb7 Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

\xc2\xb7 Over-ride transactions as per Bank defined transaction limits;

\xc2\xb7 Read, understand and comply with Bank\xe2\x80\x99s internal SOPs as applicable;

\xc2\xb7 Be on stand-by during weekend for SST activities, as and when applicable;

\xc2\xb7 Perform Relief CSOM/2nd Liner functions as and when applicable;

\xc2\xb7 Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

\xc2\xb7 Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

\xc2\xb7 Observe and comply with the Bank\xe2\x80\x99s Code of Conduct & Ethics;

Other Responsibilities

\xc2\xb7 Maintain confidentiality of customers and Bank\xe2\x80\x99s information in a responsible manner;

\xc2\xb7 Keep a clean, organized work area and maintain a professional appearance;

\xc2\xb7 Attend all trainings as applicable including e-learning/Workday;

\xc2\xb7 Filing of reports;.

\xc2\xb7 Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

\xc2\xb7 Carry out other duties as assigned periodically.

Managerial (team/group responsibilities)

\xc2\xb7 Supervise clerical / other staff where applicable;

\xc2\xb7 Support a conducive working environment among team members.

Organizational (organizational responsibilities)

\xc2\xb7 Represent HLB in relationship building with the community\xe2\x80\x99

\xc2\xb7 Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.

Requirements

Education/Qualification

\xc2\xb7 Degree/Diploma Holder

Experience

\xc2\xb7 Related working experience in financial institution or related field

\xc2\xb7 Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

\xc2\xb7 Basic banking knowledge

\xc2\xb7 High level of integrity and accountability

\xc2\xb7 Excellent service mindset and communication skills and cross selling skills

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our \xe2\x80\x9cDigital at the Core\xe2\x80\x9d ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank