Job Description

Tatigkeitsbereich:Marketing / Vertrieb / Kommunikation
Fachabteilung:Interaction Studio Personalization Management
Gesellschaft:Mercedes-Benz Malaysia Sdn. Bhd.
Standort:Mercedes-Benz Malaysia Sdn. Bhd., Kuala Lumpur
Startdatum:01.01.2026
Veroffentlichungsdatum:18.12.2025
Stellennummer:MER0003VNS
Arbeitszeit:Vollzeit
Aufgaben
About the job:


We are looking for a dynamic and detail-oriented Personalization Operations Specialist to own the delivery and execution of personalized experiences across Onsite, Offsite, and Omni-channel touchpoints. The ideal candidate will work closely cross-streams to ensure timely and high-impact personalization delivery that drives engagement, conversion, and customer satisfaction.




Role description:

Drive and deliver Onsite use case implementations via Salesforce Marketing Cloud Personalization Support implementation of personalized customer journeys, automations, and email HTML templates for Omnichannel use cases using Salesforce Marketing Cloud Email and Mobile studio Supporting local markets in day-to-day Personalization operations, with a focus on achieving optimal use of Personalization use cases Monitor KPIs and formulate actionable insights and recommendations for markets and management Align and work closely with all streams to deliver Personalization activations across Campaigns and Always-on to ensure on-time delivery Demand management and co-ordination with HQ and market
Qualifikationen
Education level / Training

Bachelor's degree in the field of Marketing / Business/ Computer Science or a comparable qualification. Good to have: SFMC Email Specialist Certification



Experience (type of)

2+ years of Digital Marketing experience, with at least 1 year specializing in email marketing, either agency or brand side. Hands-on experience in managing campaign deliveries: plan, execute and cross-team collaboration Hands-on experience in EDM development and execution, using tools such as Salesforce Marketing Cloud or equivalent CRM platforms Good understanding of overall audience strategy and best practices Familiarity with HTML/CSS and digital content management is a plus



Specific knowledge/ Skill


a) Technical Knowledge:


Salesforce Marketing Cloud, HTML/CSS


b) Soft Skills:

Good team player, strong organizational skills, attention to detail, and ability to manage multiple projects Self-motivated, result-oriented, hardworking and able to work under pressure Customer service oriented and strong service mind Good English communication skills
Benefits
Mitarbeiter Events
Mitarbeiterrabatte moglich
Gesundheitsmassnahmen
Mitarbeiterhandy moglich
KontaktMercedes-Benz Malaysia Sdn. Bhd.
16A Jalan BK 1/1347180 PuchongDetails zum Standort
Sherene Chong E-Mail: sherene.chong@mercedes-benz.com