Executive, Recovery (dispute)

Shah Alam, Selangor, Malaysia

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Responsibilities

Accountable to attend to all related problematic delivery issues and close it within the agreed SLA
To verify and analyze the problematic delivery issues tagged
To prepare report on the related problematic delivery issues on daily and weekly basis
To ensure no PETs issues left unattended by EOD
To update the problematic delivery issues outcome as per received via email
Able to connect with people and communicate clearly
To ensure full adherence to Recovery's SOP
To ensure full compliance in 5's concepts
To ensure the relevant stakeholders are well informed with issue that tag to order(s), if required
To ensure the accuracy of data input into the recovery system
To assist Manager/Head for any ad hoc projects and analysis as and when required.

Requirements

Diploma/Degree in any field (fresh graduate encouraged to apply)
Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
Possess a good communication skill
Strong ability to grasp operation processes and systems quickly
Must have spoken & written knowledge in English & Bahasa Malaysia
Must have high integrity and responsibility towards the task assigned
Able to connect with people and communicate clearly
Excellent computer skills such as Microsoft Office application and Google apps
Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts

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