Job Description

Assist in negotiation of contracts with customers and monitor service level agreement with performance indicators.Ensure continuous regular reviews and checking on service level performance to sustain customer satisfaction and ensure contract continuity.Manage communications between customers and internal teams.Work closely with Operations team on customer complaint resolutions for operational related issues.Assist to monitor and ensure billing is done timely and accurately and invoices are submitted timely.Prepared reports on account progress and ensure all reports are being submitted on timely manner with accurate data analysis and recommendations for improvementsCollaborate with Sales & Marketing team to maximize profit by up-selling or cross-sellingFulfill customers\xe2\x80\x99 needs and deliverables according to proposed timelinesAnalyse and checking clients\xe2\x80\x99 data to provide customer relationship management.We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

AirAsia