Executive/ Senior Executive, Policy Services
Job Description
xefxbbxbfRole title: Operations Executive (Policy Services)
Company background: Shared Services/Insurance
Location: TRX (5 mins walking distance from MRT TRX)
Working day & hour: Monday - Friday (8.30am - 5.15pm)Job Summary
In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreementDay to day responsibilities:
1. Process customer requests under the Policy Valuation/Customer Data Management/Major Alterations/Minor Alterations (either one) function for traditional life, ILP and Term policies in accordance to guidelines, service standards and quality:
2. Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.Job Requirement:
- Degree holder Fresh Graduate/ with relevant or experience or at least 1-2 years working experience in Life insurance policy servicing
- Knowledge on Life, ILP and term insurance plans will be added advantage.
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Hardworking, meticulous and dedicated team player.
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur
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Job Detail
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Job IdJD1086556
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned