Job Description

JOB PURPOSE

Student Welfare Department acts as the advocate for all students\' welfare needs (Non-Academic) that affects their university experience. The Student Welfare Executive supports the team in the smooth and efficient daily operation of the Student Welfare Department that encompasses the following but not limited to pastoral support, administrative functions in respond to students\' welfare assistance require, incidents management, Immersion Program and Insurance related matters. The Executive is responsible for the effective and efficient management of customer service for all local and international students, ensuring all activities adhere to the government requirements, as well as policies and procedures of Taylor\'s University, and the provision of high quality and responsive services to all students and other stakeholders.

KEY RESULT AREAS / RESPONSIBILITIES

1. Student Welfare

• First point of contact for students experiencing welfare problems and will assist and support in the handling of student incidents.

• To assist and follow up with the relevant Centre for Counselling Services, Schools, Departments and Security on the incidents handling to ensure smooth and effective management of student welfare and discipline.

2. Operations / Administration

• Assist in answering routine enquiries on a daily basis.

• Assist in handling all correspondences and communication with student/immediate families promptly with courtesy and efficiently.

• Handling incidents and offenses and counsel/advise where necessary.

• Coordinate the preparation and dissemination of information regarding the student\'s events and encourage participation and support from both the management and students.

• Assist to process Personal Accident Insurance claim and follow up.

• Support other value-added services to the students as and when necessary.

• To be prepared to work flexibly around the Student Welfare\'s opening hours and seasonal fluctuations in workload.

• To take direct responsibility for own continuous professional development and attend trainings as appropriate to the role.

3. Others

To undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the University\'s business without altering the nature or level of responsibility involved.

JOB SPECIFICATIONS MINIMUM QUALIFICATION

1. Bachelor\'s degree or its equivalent.

2. Minimum Three (3) year of administration or service-oriented experience, preferably in an Education institution.

RELATED EXPERIENCE

Preferably 3 years relevant work experience, preferably in an educational institution with involvement in counselling related matters.

Competencies (Knowledge, Skills & Abilities)

1. Knowledge and ability in pastoral care and welfare which includes awareness of the support service available, providing supportive advice and guidance, showing empathy and sensitivity and initiating action by involving the relevant people.

2. Comprehensive understanding of the student experience and the proven ability to apply theories of intercultural communication and cultural differences.

3. Ability to deal with emergencies in a calm and efficient way.

4. Knowledge and skills in using computer software e.g., Microsoft software applications.

5. Excellent written, spoken, cross-cultural and interpersonal communication skills.

6. Possesses a good command of English, Bahasa Malaysia, or one or more languages. Good command of spoken and written Chinese is an added advantage.

Competencies (Behavioural)

1. Excellent interpersonal, communication, listening and facilitation skills

2. Extrovert, outgoing, and sociable character.

3. Pro-active and show initiatives in tasks.

4. Culturally sensitive, emotionally stable, resourceful, resilient, and open to diverse views.

Taylor\'s Education Group