Job Description

Tasks
This position supports the team lead in the operations of Technical Quality control
Processing, validating and monitoring a smooth operations of the Technical quality control areas in the supply Chain logistics processes
Execute and support with the Technical audits, system and business development and planning strategies for the future regional logistics centre in the import and export automotive parts business out of the country
Ensuring validation of high quality of part quality control and data management
Close collaboration with Warehouse team on activities and execution of vendor decisions
Support the administration, programming incl. documentation and compliance to the guidelines of TRP processes in the area of fulfilment, planning, transportation, BI and master data

• Documenting and development of work instruction and workflows for the approved end to end processes for system and business processes along the relevant SCM E2E areas.

JOB DESCRIPTION
1) Technical Quality Control Operations
Processing and ensuring the daily operations are carried out and executed by the team in compliance with the Quality Standard
Contributing to the team and collaborating with the team members and where necessary
2) Technical Advisory & Consultation
Support on all inquiries in regard to Quality matters and advisory role for packaging improvement techniques.
Handling of customer claims, escalations, and special requests
Clarification and verification on parts quality and escalations with Central governance
Support in all part verification and technical support in warehouse (Inbound, In-house, and Outbound)
3) Special parts Handling
Lead, monitor and support on PSL process
Support on PSL process returns where necessary
Support on CORE part returns where necessary
Support on CIQ inspection where necessary
Support on Buyback part returns where necessary
Support on Customer Claim part returns where necessary
Support on packaging improvement
4) TRP Support & Programming
Monitor and support on processing and programming workshop keys, remote keys and parameterisation of any control units.
5) Claim Validations and Inspections (Vendor & Customer Claims)
Perform technical evaluation and investigations of parts as and when required.
Prepare a technical report and perform system transactions to send parts to claim department
6) Continuous Improvement
Monitor and analyse customer requirements, business development and mapping out processes to implement improvement measures where necessary
Qualifications
Education:
Diploma in Business Administration, Engineering, Supply Chain Management, Logistics or any discipline
Excellent computer skills especially in MS Office - Word, PowerPoint and Excel
Experience:
Min 3 years related working experience in Automotive Parts business, Supply Chain or Logistics Experience
Extensive knowledge of spare parts business and operations
Extensive communication and negotiation skills
Soft skills:
Excellent communication skills & Interpersonal Skills
Good working performance individually and as a team
Strong command of English is required to communicate with regional countries in Asia Pacific and MB Global GSP colleagues
Specific Knowledge
Added advantage but not necessarily compulsory -SAP Knowledge EWM, CRM, ECC.

• Mercedes-Benz Logistics system - Star Order Plus

Technical knowledge of automotive and technical documentation,
Spare parts system like WIMS, VEDOC, ODUS, AGDOK, EWA Net etc
Good Knowledge and understanding of the Laws, regulations and guidelines of Free Zone Operations

Skills Required