Job Description

Job Responsibilities

Quality Assurance & Accreditation Management

Coordinate quality initiatives, particularly in the academic core areas. Manage and coordinate internal and external quality assurance activities, including all activities related to provisional, full, re-accreditation, compliance evaluation and closing-the-loop of academic programmes by the MQA and other regulatory bodies. Act as resource person for faculty on regulatory standards and best practices. Prepare and submit documents for new and existing programmes to MoHE, MQA, and international accreditation bodies. Ensure all university programmes have the required and current approvals from MoHE. Manage self-accreditation processes and serve as secretariat for the Panel of Assessors (POAs). Provide administrative support to faculty during the development and submission of new programmes and the accreditation of current programmes. Coordinate meetings and documentations for the Board of Studies (BOS). Coordinate accreditation and monitoring visits by regulatory bodies. Implement staff quality awareness and development programmes.

Quality Management Systems

Manage ISO activities and coordinate audit exercises. Act as document controller for policies, guidelines, and procedures. Develop and review quality management procedures and translate policies into actionable processes. Manage timely review of all policies. Ensure corrective and preventive actions are effectively implemented. Ensure audit and review findings are closed via E-CAR.

Administrative & Procedural Duties

Develop annual plans for academic quality activities, including logistics such as venue management, facilities, and vendor sourcing. Serve as secretariat for the Academic Quality Committee (AQC) and Administrative Quality Committee (AdQC), preparing agendas, collating papers, drafting minutes, and ensuring action plans are monitored and closed. Draft AQC Reports to Senate and MQA. Coordinate, prepare and review documentation for accreditation, SETARA, Self-Accreditation, rankings, ratings and other relevant visits. Assist in coordinating Academic Council (AC) and Professional Education Advisory Committee (PEAC) meetings. Update and maintain the department's programme database and electronic filing systems, ensuring accuracy and accessibility. Propose and manage the annual budget for projected quality activities. Manage and report stakeholder feedback from students, partner schools, and staff. Act as secretariat for sentinel events. Represent Manager in meetings/discussion during his/her absence. Supervise and train additional staff (new staff/part timer/contract staff) by providing effective guidance, support and training as to ensure that work/task given meets the target or deadlines. Perform other tasks as required by management.

Job Requirement

Bachelor's Degree or equivalent. Minimum 2 years of experience in the education industry; familiarity with MoHE and MQA processes is an advantage. Good understanding of academic quality assurance and quality management systems; experience in accreditation is preferred. Strong communication skills in English and Bahasa Melayu, with good interpersonal and teamwork abilities. Analytical and detail-oriented, with experience in data or root-cause analysis. Proficient in Microsoft Office applications, with strong administrative and organisational skills. Professional, reliable, and able to work independently with minimal supervision. Excellent time management skills, able to manage multiple tasks and meet deadlines. * Resourceful, service-oriented, and committed to continuous improvement.