Job Description

Location:

SHAH ALAM

Contract Duration:

24 Months (Full-Time)

About the Role

We are looking for a

highly experienced and proactive professional

to join our export operations team as a

Senior Export Customer Service Executive (Air & Sea Freight)

.

The ideal candidate will not only manage daily export operations but also

lead process improvements

,

develop and maintain SOPs

, and

groom junior team members

to strengthen the department's overall capability and performance.

Key Responsibilities

Manage and oversee

end-to-end export operations

for both air and sea freight, from booking to final delivery. Prepare, review, and ensure accuracy of all

export documentation

(Bill of Lading, Air Waybill, commercial invoice, packing list, export declaration, etc.). Coordinate with

airlines, shipping lines, co-loaders, customers, and overseas agents

to ensure timely and efficient shipment handling.

Develop, implement, and update Standard Operating Procedures (SOPs)

to improve operational consistency and compliance.

Train, coach, and mentor

team members to enhance their product knowledge, process understanding, and service quality. Act as the key point of contact for complex export issues and provide guidance to ensure smooth problem resolution. Monitor shipment performance and proactively communicate updates to customers. Ensure adherence to

company policies, trade compliance regulations, and Incoterms

.

Requirements

Minimum

5-8 years of experience

in

freight forwarding

, with solid exposure to both

air and sea export operations

. Proven ability to

develop SOPs

and

train or lead team members

within a logistics environment. Strong understanding of

export documentation, customs regulations, and international shipping procedures

. Excellent communication, analytical, and leadership skills. Proficient in

Microsoft Office

and familiar with freight management systems (e.g., Freightlab, SAP, or similar). Fluent in

English and Bahasa Malaysia

; proficiency in

Mandarin

is an advantage. Self-driven, detail-oriented, and able to manage multiple priorities under pressure.

What We Offer

Attractive remuneration package

based on experience and capability.

24-month renewable contract

with potential for permanent placement. Opportunity to contribute to a growing and dynamic logistics organization. Supportive environment that values expertise, leadership, and continuous improvement.

Interested applicants, please send your resume to:

jobs@aveon.com.my

Application Deadline:

11/11/2025
Only shortlisted candidates will be contacted.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person