Job Description

Job Summary

The Facebook Live Promoter will represent the PONEY brand by hosting engaging, family-friendly live sessions to promote our kidswear collections. The role requires a warm, energetic, and trustworthy personality who can showcase children's apparel in a way that appeals to parents, communicates product quality, and drives online sales.

Key Responsibilities:

1. Live Hosting & Presentation

Host scheduled Facebook Live sessions to promote PONEY kidswear collections. Present product features clearly (fabric, comfort, size guide, fit, mix & match ideas). Showcase products suitable for babies, toddlers, and kids. Maintain a cheerful, parent-friendly tone that reflects PONEY's brand image. Engage viewers, answer questions, and provide styling suggestions.

2. Customer Engagement

Interact warmly with parents and viewers during live sessions. Encourage shares, follows, and engagement to grow PONEY's online community. Build rapport with repeat customers and respond to viewer concerns professionally. Promote exclusive live deals, bundles, and seasonal collections.

3. Product Preparation & Coordination

Work with the e-commerce and merchandising teams to select items for each session. Prepare product racks, props, and display setups themed around PONEY collections. Ensure accurate product information (SKU, price, stock availability, size range). Support in creating teasers, countdown posts, and live announcements.

4. Sales & Order Flow

Assist in verifying product codes and customer orders during the live session. Coordinate with the fulfillment team to ensure smooth order handling. Highlight ongoing promotions, limited stock alerts, and upselling opportunities.

5. Reporting & Improvement

Track performance metrics (viewers, engagement, orders). Share insights on best-performing products, customer feedback, and content ideas. Suggest improvements for live presentation, setup, and engagement strategy.

Requirements:

Minimum SPM; Diploma in Marketing/Communications is an advantage.

Comfortable on camera with a pleasant, family-friendly personality.

Good command of Bahasa Malaysia & basic English. Passion for kidswear fashion is an added advantage. Experience in retail, live hosting, or sales is preferred. Able to work evenings/weekends as needed for scheduled live sessions.

Benefits:

Attractive package (basic + OT + commission) Training & development Product freebies Staff discounts

Additional Information:

Facebook live promoter will be based at PONEY Mitsui Lalaport The interview will be conducted at PONEY HQ Seri Kembangan.
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

Additional leave Flexible schedule Opportunities for promotion Professional development
Application Question(s):

What is your expected salary? (RM) Are you willing to travel to Mitsui Lalaport? When is your join date is you are shortlisted? What is your notice period with your current company? (If still working)
Education:

STM/STPM (Preferred)
Work Location: In person