Job Description

What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, you\'ll be in charge of one of the busiest places in the office-the front desk. Constantly on the go, you\'ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. Your responsibilities will include but not limited to: Managing E-Fit tickets Manage conference room bookings, move meetings, and change schedules Assist in organizing and coordinating events Help in administrative activities relevant to the Facilities\' Operations Reporting faults and problems to the facilities Operations team Manage supplies and stock levels for Facilities Operations Update and maintain records and data as necessary for Facilities Operations Maintaining accurate documentation and processing ad hoc requests Assist to ensure that all works conducted by the term contractors regarding all soft services fulfilled the quality standards and KPIs. Collate all maintenance schedules pertaining to soft services and submit them to the Assistant Facilities Manager prior to the actual works for vetting and approval. Keep records of all the submissions provided by the term contractors and ensure alignment with the Employer\'s building safety policies and house rules. Ensure all vendor\'s service checklists and/or job completion forms are fulfilled and completed to satisfaction by the term contractors and endorsed on service reports. To maintain the expense tracker. Actively liaise with Employer\'s Finance & Accounting Department for accruals and other accounting matters. Handle all Finance -related works assigned e.g., raise PO, submit, and process invoices/credit notes, retrieve invoices, and deal with Finance representatives to check and update on the payment status, etc. Handles aircon extension billing, carpark season applications, and other operation administrative matters Assist the mailroom admin with the daily operations All other duties as assigned by the Assistant Facilities Manager in their absence Bringing enhanced comfort and efficiency to the office How can you help make employees and visitors alike love our office You\'ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you\'ll do to spruce up the office. You\'ll keep an eye out for potential emergencies and carry out steps for managing such situations. You\'ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you. Blending security and hospitality How important is security to you Security is a tall order and calls for an all-hands-on-deck approach. As such, we are always on the lookout for people for whom attention to security details comes naturally. In this role, you\'ll help give an extra layer of protection by doing regular checks of our CCTV systems to review the need for maintenance and repairs. You\'ll oversee visitor access-clients, contractors, vendors-and maintain logs and filing work of such information on a regular basis. You\'ll not only be the \'gatekeeper,\' but also the \'face of JLL,\' acting as a back-up receptionist as needed. As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you\'ll be working closely with our security guards, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard. Keeping stakeholders engaged Every business aims for client satisfaction-but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders-management, clients, vendors, landlords-we\'ll be more than happy to work with you. Because in this role, you\'ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder\'s needs. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you\'ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you\'ll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years\' experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you\'re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff-regardless of their level-and their demands An outstanding multitasking talent also provides a perfect complement to your skill set. Smart Do you have more than two years\' experience in facilities management Are you driven by service excellence Are you knowledgeable in budgeting and facilities security We\'d love to speak with you! Articulate Excellent communication skills are vital-both spoken and written-as we\'ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. And if you know both the English and Chinese languages, that would be super! If you think you possess all these, then let\'s work together and explore opportunities. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country.

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