Job Description

Execute services in areas of responsibility for a small to moderate size location/across small number of smaller locations & may oversee the work of team members. Scope may include wide range of Workplace Solutions specialist facility & building management services, customer services activities, delivered at a location/across multiple location. May include workspace asset management, engineering, building & maintenance, cleaning, mail delivery, logistics &/or storage services, set-up, A/V, catering, document, switchboard, reception, floor support & other location services. Independently carry out routine tasks according to guidelines and/or under supervision. Key Responsibilities Act as a resource for questions from workgroup and customers. Design and implement programs and processes to deliver performance improvements to continually support Accenture\'s Workplace Solutions strategy, including participating in sharing best practices across teams/locations Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget). Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services. Independently complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc. Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction Manage relations with internal leadership and stakeholders May act as a point of contact for the landlord or external providers and manage regular contract relationships. May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training. May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines. May be involved in actions related to programs or projects May be single point of contact for Workplace Solutions in a specific location. May carry out instructions for security, fire, health and safety and maintain records. May conduct quality assurance checks to ensure service standards are being met. May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, d cor, painting, furniture and fittings-such as doors, blinds, etc.) May execute/oversee the delivery of inbound and outbound mail and courier services. May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management. May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy. May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy. May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.) May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource. May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding. May manage operations of communication center/switchboard on a daily basis. May oversee and assist with integration of new joiners. May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to. May perform administrative duties according to location guidelines. May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.) May provide audio-visual support/troubleshooting prior to and during meetings and events as needed. May provide basic technical support for standard office equipment (e.g., copiers and printers). May provide input for the performance review process. May provide support related to on-site catering and liaise with Event Planner(s). May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location. May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed. May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.). May support the day to day management of a Workplace Solutions commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications. Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives Prepare daily, weekly, and monthly reports associated with the office or workgroup. Problem-solve by drawing on knowledge of other departments utilizing network of contacts. Provide leadership and direction in matters related to facility operations and scope/quality of services Provide leadership, direction, development and employee supervision within the areas of responsibility Career Level Expectations Complexity Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.) Requires analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Authority Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability Requires moderate level of instruction on daily work tasks and detailed instructions on new assignments Impact or Decision Impact Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk Decisions impact own work and may impact the work of others Scope Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program Individual contributor as a part of a team, with a focused scope of work

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