Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Duties & Responsibilities

Workplace Coordination:

Serve as the point of contact for workplace-related inquiries and requests and assist in planning and executing workplace events to enhance the colleague's experience.

Serve as the primary liaison between the business and Worq.

Monitor Worq's service delivery and performance.

Manage any service requests outside Worq's scope.

Coordinate security services, which the business has confirmed will be engaged under JLL.

Front house services including managing access card and CCTV

Event Preparation and Setup:

Plan and coordinate workplace events such as meetings, workshops, and celebrations, collaborate with teams to understand event requirements, and manage the setup and breakdown of event spaces.

Business Card and Parking Requests:

Manage requests for business cards and seasonal parking, ensuring timely fulfillment and coordination with relevant departments.

Documentation and Record Keeping:

Maintain accurate records related to facility management, including contracts, and maintenance logs, ensure documentation is organized and accessible, and prepare vendor service agreements.



Other tasks

Site operations management. Assist workplace facility management team with tactical planning for the teams' goals and objectives.

Preparing the Daily/Weekly and Monthly reports as directed

Taking facility rounds, floor inspection and raising Corrigo tickets for the same.

Follow up and close the Corrigo tickets logged as per SLA, effectively manage ground team to ensure an on time deliverable system.

Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.

Communicate to the Assistant Workplace Manager all incidents' issues and pending problems.

Identify issues at workplace and initiate immediate rectification actions.

Involve in Vendor staff Training & Development.

Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.



Personal Competencies, Attributes & Knowledge

A proactive can-do approach looking for opportunities to work smarter

Excellent verbal and written communication skills, ability to communicate professionally at all levels

Strong interpersonal skills, engaging and highly collaborative

Meticulous with strong organizational and time management skills

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook)

Customer focused mentality with a passion for great service

Experience with various technologies and computer skills.



Performance Objectives

Provide Superior Client Service, deliver assigned tasks with the specific time frame or reporting deadline

Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service

Build relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teams

Initiative or Process Improvement in Functional Area

Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.