Job Description

To manage the daily operations of the Fraud Surveillance Unit. Ensure that Fraud Surveillance Unit is operational and updated on current fraud patterns. Review system generated alerts to detect fraudulent and unauthorized transactions from various channels established in the surveillance systems, which includes Internal Fraud alerts. Ensure that Fraud Surveillance Unit is operational and updated with current fraud patterns. Analyse and provide post fraud statistics on fraud data received to detect fraud trends and patterns. Analyse fraud reports for fine tuning of parameter rules to improve fraud detection. Initiate communication and escalation to relevant parties in accordance with unit\'s management process. To set required KPI\'s and ensure that set KPI\'s together with section head and HOD to be achieved by the team. Perform required compliance due diligence - RCSA / CSA, Internal Audit and as required by regulators. To develop new and update existing processes and protocols for Fraud Surveillance System as the implementation phases progresses. Ensure deliverables of Fraud Surveillance phases or system upgrades are delivered and within set timelines. Perform system test and maintenance to enhance system functionality. Operationalize the Fraud Surveillance Unit for 24/7 shift work. Qualifications University Degree or equivalent preferred. 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred. Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies. Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage. Have knowledge of the financial services industry, specifically in consumer and corporate banking. Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications. Presents self in a confident and professional manner. Independent, resourceful, and enthusiastic with a high sense of integrity. Good interpersonal skills. Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure. Strong team player. Highly adaptable in an ever-evolving digital environment. Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential. Systematic approach with good organization and planning skills. Excellent written and communication skills with the ability to communicate at all levels. Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.

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