Job Description

KEY RESPONSIBILITIES

Department Management and Store Standards

Maximize department sales and productivity metrics in line with shop targets

Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff

Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure and monitor all products are price tagged and bar-coded before display

Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence

Ensure the highest standards of housekeeping, health standards are maintained in store at all times

Ensure departmental decor is correct and there is consistency in displays, branding and departmental layouts

Optimize floor space based on merchandise availability, storylines and product sell -off

Inspect merchandise for quality control and report any defects

Ensure on-time clearance of all soiled and damaged merchandise

Ensure on-time completion of random pricing checks on products

Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising

Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate

Ensure and monitor promotions, sell offs and ageing stocks

Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items

Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team

Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Execute price revisions suggested by corporate

Customer Service

Monitor and ensure adherence of customer service standards within the department

Provide customer satisfaction by delivering exceptional customer service

Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales service

Communicate appropriately with customers including proactive greeting and acknowledgement

Deal with customer queries and complaints effectively

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

Never say "No" to customer

People Management / Mentoring

Support induction of new recruits through buddy system

Hold weekly and monthly meeting to communicate performance high and lows

Monitor and facilitate complaint resolution of direct reportees/team members

Coach and sponsor sales associate within the department

Oversee deployment and drive motivation levels of the team members

Mentor team members to ensure greater customer service orientation

REQUIREMENTS

Excel Knowledge

Should be a Team Player

Good Communication & Presentation skills

A Hard worker with good Problem-Solving skills

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,700.00 per month

Benefits:

Health insurance Maternity leave Parental leave
Work Location: In person