Job Description

Waiter/waitress are responsible for greeting customers, taking food and beverage orders, verifying the identification of any customers ordering alcoholic beverages and submitting food orders to the kitchen staff. They must also verify that customers' food and beverage orders are correct and deliver the orders to patrons. Waiters ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments. They increase customer retention and loyalty by providing fast, reliable and friendly service to all of their customers.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Effective communication and active listening skills for conversing with guests
• Knowledge of federal, state and local laws dealing with the consumption of alcohol
• Impeccable customer service skills and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Oriented toward serving others and helping customers
• Accountability in processing customer payments
• Physical stamina to stand for long periods of time
• Strong time management and organizational skills

• Energetic and personable, Food and Beverage Servers have excellent customer service skills and work in a fast-paced environment. They are professional, attentive and detail-oriented, ensuring customers have a great dining experience.
• Using interpersonal skills, adaptability and conflict-resolution skills, they resolve any issues that arise to make sure customers leave happy.

• Being able to stand and walk for long periods of time
• Having the capacity to lift heavy items on occasion
• Providing excellent customer service
• Obtaining appropriate food and beverage licenses
• Possessing general math skills
• Having some sales ability

• Business Thinking
• Strive for Quality Result Driven
• Execute with Agility Development
• Self Learning Teamwork
• Communicate Openly

• Provide Customer Service The Food and Beverage Server is the face of the restaurant and has considerable influence on its patrons' experience. They must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customer's dining experience, the Food and Beverage Server is responsible for resolving IT.
• Take Orders Presenting menus, answering questions and offering suggestions, the Food and Beverage Server will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often the duty of the Food and Beverage. Server to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of.
• Serve Food and Beverages Responsible for bringing orders from the kitchen to customers, Food and Beverage Servers must remember where to bring each order or maintain an organized record of order. They are also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as they're finished. Should an order be filled incorrectly, it is the Food and Beverage Server's duty to fix the order and bring out a new one.
• Clean and Prepare Tables In order to ensure that tables are prepared for each party, the Food and Beverage Server must clear tables of all plates, cups, and flatware after a party leaves, wipe down tables and properly re-set them with clean tableware. Depending on the establishment, the Food and Beverage Server may be solely responsible for this, may have assistance from hosting and bussing staff members. The Food and Beverage Server must ensure that the restaurant maintains proper standards of cleanliness and sanitation.
• Process Payments Food and Beverage Servers ensure that patrons receive their bills in a timely manner and that all orders are properly listed and priced. They receive and process payments, operating the register, and return paid checks and receipt to customer. They are responsible for resolving any discrepancies in billing.

• Annual Bonus
• Monthly Target Bonus
• Hire Purchase & Mortgage Loan Subsidy
• Accommodation Provided
• Meals Provided
• Performance Allowance
• Long Service Awards