Job Description

The F&B Operations Support Manager provides hands-on operational and technical support to ensure smooth day-to-day functioning across all restaurant outlets. This role oversees key operational systems such as POS, inventory management (Food Market Hub), and loyalty or rewards applications, while supporting stock control, reporting accuracy, and overall process efficiency.

Key Responsibilities

Oversee and maintain all operational systems, including POS backend and Food Market Hub ensuring data accuracy and smooth functionality. Manage and support stock-taking processes -- monitor variances, investigate discrepancies, and ensure proper stock control procedures are followed. Provide technical support and training to outlet teams for system usage, menu updates, and operational processes. Liaise with vendors (POS, system providers, app developers) for troubleshooting, upgrades, and integration improvements. Support the Operations Director in tracking operational KPIs, cost control, and process efficiency initiatives. Conduct system audits and ensure compliance with company SOPs across all outlets. Collaborate with the Finance and Operations teams to align inventory data, pricing, and supplier information. Assist with new outlet openings -- including system setup, configuration, and training. Continuously identify opportunities to improve systems, streamline workflows, and enhance productivity.

Requirements

Diploma or Degree in Hospitality, Business, or related field. 2-4 years of experience in F&B operations or systems/inventory management. Hands-on experience with POS systems, Food Market Hub, or similar inventory platforms. Strong organizational, problem-solving, and analytical skills. Tech-savvy with excellent attention to detail. Able to multitask and support multiple outlets in a fast-paced environment.
Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Meal provided Opportunities for promotion Parental leave Professional development
Application Question(s):

Do you have knowledge in POS systems and procurement/inventory systems? Please list which systems.
Work Location: In person