Job Description

Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
Develop and execute strategic F&B sales plans to achieve revenue targets across all outlets.
Initiate and manage promotional campaigns and events in collaboration with the Communications team.
Maintain strong relationships with key clients, partners, and event organizers to grow business.
Coordinate with outlet managers, chefs, and banquet team to ensure seamless event execution.
Monitor market trends and competitors to identify new sales opportunities and stay ahead.
Lead the F&B sales team, ensuring consistent performance and professional development.
Track performance metrics, prepare reports, and analyze sales data to refine strategies.
Represent the hotel in networking events, trade shows, and industry-related functions.
Qualifications
Minimum 3-5 years of experience in F&B sales or marketing, preferably in a luxury hotel setting.
Degree or diploma in Marketing, Hospitality Management, or related field.
Proven track record in achieving sales targets and launching successful promotions.
Excellent communication and interpersonal skills with a client-focused mindset.
Strong understanding of the local F&B scene, market segments, and consumer behavior.
Ability to multitask, lead a team, and coordinate cross-department efforts efficiently.
Fluent in English; additional language proficiency (e.g., Mandarin) is an advantage.
Willing to work flexible hours, including weekends, evenings, and public holidays.