Job Description

The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

The Golden Triangle neighborhood, Kuala Lumpur\xe2\x80\x99s thriving business and financial district, will soon see the opening of the new Four Seasons Hotel and Residences. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city\xe2\x80\x99s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city\xe2\x80\x99s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a \xe2\x80\x9ccity within a city,\xe2\x80\x9d the KLCC will offer designer shopping, fine dining, and the best of the city\xe2\x80\x99s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park\xe2\x80\x99s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur\xe2\x80\x99s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur\xe2\x80\x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world\xe2\x80\x99s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

SUPERVISOR \xe2\x80\x93 CHINESE RESTAURANT

The Supervisor is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Supervisor position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Supervisors anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

We are looking for an individual who poses an affinity for guest service! This position requires an applicant with a high level of wine and food knowledge. Candidates must have excellent personal presentation and interpersonal skills. The ability to perform this position to Four Seasons Standards and learn the Sequence of Service is required. Candidates are also required to perform additional side work, greet and seat guests in the absence of the hostess, take reservations and have the ability to use the Micros Operating System. The Supervisor position requires the ability to lift up to 60lbs and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any request!

MAIN RESPONSIBILITIES/TASKS:

• The ability to follow proper payroll and uniform procedures.
• The ability to offer guest of the restaurant an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standard of excellence for quality, professionalism and friendliness.
• To have superior knowledge and be also executive efficiently the sequence of service for all meal periods.
• The ability to anticipate and service of guest\xe2\x80\x99s requirements before request are necessary
• The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
• The ability to be familiar with the wine and beverage service including stemware used and appropriate garnishes.
• To be well versed with all Food and Beverage offerings in the outlet and be also to confidently discussed other F&B areas with guest confidently.
• The ability to utilize a \xe2\x80\x9cCaptain\xe2\x80\x99s Pad\xe2\x80\x9d correctly and the sake of communication.
• The ability to train all new employee in accordance to the standard training manual.
• To assign opening and closing duties to all subordinates.
• The ability to ensure all opening and closing side work duties assigned are completed
• To supervise the dining room in the absence of the manager/assistant manager.
• To handle and resolve all guest concern and inform management immediately.
• To promote a positive and healthy working environment within the department and the division.
• To inspect all physical aspects of the restaurant and action accordingly.
• The ability to check and ensure that all tables are properly set, all table top items are clean and polished, chairs are ticked in according and the overall condition of the restaurant and the back area is defect free.
• The ability to be vigilant throughout service and ensure efficient service throughout the meal period anticipating every guest needs.
• The ability to present menus and explanations for all menu items as well as specials of the day.
• The ability to present children\xe2\x80\x99s menu, when appropriate and describe specials.
• The ability to utilize the hotel\xe2\x80\x99s computer system ringing up sales, printing checks,closing checks and completing reading.
• The ability to carry trays, bus and reset table with linen, china, glass and silver.
• The ability to change ashtray, serve cigarettes, crumb tables and offer after dinner drink and cigars.
• The ability to ascertain a guest\xe2\x80\x99s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolve.
• The ability to handle a guest walk out.
• The ability to service all needs for any private dining room or private function.
• The ability to report any accident immediately, no matter how minor to a manager.
• The ability to recognize and address potential intoxicated disruptive or undesirable guests.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to move tables and chairs.
• The ability to breakdown any buffets, displays or side stations when needed.
• The ability to clean service area when needed.
• The ability to clean the terrace and the area surrounding it when needed.
• The ability to perform other tasks or projects as assigned by hotel management.
• Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.

Visa sponsorship is not available for the role. Only successful candidates will be contacted.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine\xe2\x80\x99s 100 Best Companies to work for since 1998.

What to expect: You will\xe2\x80\xa6\xe2\x80\xa6

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Four Seasons Hotels