Job Description

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients\xe2\x80\x99 successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Key Responsibilities

• Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment
• Installs, maintains, troubleshoots and repairs PCs, MAC and associated software.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures high customer satisfaction throughout the service delivery transaction.

• High School diploma or GED required
• Minimum 2+ years of experience in desk side support required.
• VIP white Glove support experience
• Proficient with PC hardware repair
• Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
• Working knowledge of Conferencing/Audio Visual Technology

• Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors
• Good English skills in speaking and in writing
• Excellent analytical, communication and customer service skills required.
• Be trustworthy and maintain confidentiality
• Client and/or governmental clearance may also be required
• Valid driver\xe2\x80\x99s license with reliable vehicle and appropriate insurance (if driving required for position)

Unisys