Fiber Contact Centre

Subang Jaya, Selangor, Malaysia

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Having experience in handling fibre products is an added advantage but not a requirement.

Responsibilities

Handling incoming calls and enquiries from Home Fibre customers with demonstration of excellent customer service skills to meet and exceed customers' expectations.
Follow up and resolve customers complains and ensure IT is close to satisfaction.
Work closely with team members and leaders at all times to achieve quality results and productivity.
Ensure efficient escalation of priority request/feedback towards effective resolution.
Participate in ad hoc projects as required.
Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
Any other duties assigned by the team leader.

Benefits

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