Job Description

Working Hour Working hours: 8.30 am - 5.30 pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation) . Engage customer via Whatsapp & Call (if necessary) to address their enquiries on Fibre Product. . Secure customer appointment & liase with partners closely to secure appointments - where needed . Explain & set expectation on Product & terms and conditions on Fibre Installation. . Propose ideas to ensure enhanced service delivery, minimizing customer complaints. . Respond to incoming customer issue on technical issues (Optional) . Manage remote troubleshooting, problem assessment & close follow ups with customers . Manage relationship with external service providers to coordinate service & meet SLAs Contribute to overall customer satisfaction score.

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