Job Description

1. Customer Lifecycle Management: Lead end-to-end customer lifecycle operations by identifying needs, conducting periodic reviews, and diagnosing issues. Design and implement solutions to boost retention rates and foster long-term partnerships.

2. Operational Strategy Development & Execution: Analyze customer behavior and market trends to design tiered management frameworks. Develop targeted strategies and streamline service workflows to enhance engagement and conversion efficiency.

3. Cross-Functional Collaboration & Optimization: Partner with product, merchandising, and supply chain teams to drive product iterations, solution deployment, and service standardization. Ensure seamless alignment to meet client needs and business objectives.

4. Data-Driven Monitoring & Improvement: Establish real-time monitoring frameworks to detect operational anomalies. Generate actionable insights through regular business reviews, enabling data-backed decision-making.

5. Best Practice Development & Knowledge Sharing: Codify industry-specific methodologies into Standard Operating Procedures (SOPs) and scenario-based knowledge repositories. Scale success through replication and team upskilling.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?JINGDONG Industrials International?

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Positioned as a "Trustworthy One-Step Global Supplier for Long-Tail Goods", JD Industrials provides comprehensive end-to-end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally. Currently, its international operations continue to grow into Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and more.