Job Description

Mohon
Penerangan Kerja
Kelayakan
Join MATRIOUX - Built to Serve Science
If you're passionate about science beyond the bench - driven to translate knowledge into real impact, and to be part of a team that truly moves SCIENCE.FORWARD - then MATRIOUX is where your purpose meets performance.
About the Role
As a Field Application Specialist, you will provide application and technical support throughout the pre-sales and post-sales stages - helping clients apply our products effectively and driving product adoption and customer satisfaction. You shall bridge the gap between lab challenges and practical solutions providing real impacts, working together with our cross-functional teams to drive organizational success.
Tanggungjawab
Key Responsibilities

• Deliver on-site and remote application support, troubleshooting and resolve issues effectively.
• Provide pre- and post-sales technical support including product demonstrations, installations, training, and technical talks
• Develop training materials and present to both internal teams and external clients.
• Collaborate with cross-functional teams to identify customer needs, accelerate acquisitions to drive products' growth
• Assist in process optimization to enhance project execution and maximize opportunity outcomes
• Generate scientific content with the marketing team to support lead generation
• Ensure timely documentation and resolution of technical issues to exceed customer expectations
• Adhere to industry compliance and regulatory requirements

Qualifications

• PhD or Master's degree in Biotechnology, Immunology, Cell Biology, Biomedical Science or related field.
• 2+ years practical experience working with genetic and proteomic life science applications (Real-time PCR/PCR, Flow cytometry, Cell culture and aseptic techniques, Western blotting / protein analysis, NGS etc)

Skills Required

• High degree of computer literacy in Microsoft Word, Excel and PowerPoint and ability to utilize computer-based tools for reports, email and for general communication.
• Experience working in technical and/or supporting client's role is a plus.
• Excellent communication and presentation skills.
• Resourceful with strong problem-solving skills
• Ability to work independently and in a team environment
• Ttravel for client visits, training and demo support

Manfaat
Why Join Us
With a supportive culture and your coachable mindset, you'll be primed for success from day one. Our unwavering commitment to excellence and innovation is driven by our core values: "Innovate with Purpose, Conquer with Excellence". Every task we take on reflects our belief that progress in science begins with people who care. Together, we strive to push boundaries, exceed expectations, and make a meaningful impact in the communities we served.
At MATRIOUX, we don't just move products - we move SCIENCE.FORWARD
And we're looking for people who are ready to move with us.
Supportive Team Culture | Professional Growth | Meaningful Work
Join us, we're excited to hear from you!
Kemahiran
Field Applications Technical Support Product Demonstrations Troubleshooting Customer Training Sales Support Application Engineering
Peringatan Penting
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Skills Required