Job Description

Wilayah Persekutuan Kuala Lumpur, Malaysia
Job Family Group: Commercial and Retail
Worker Type: Regular
Posting Start Date: October 6, 2025
Business unit: Downstream and Renewables
Experience Level: Experienced Professionals
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What's the role
As Shell accelerates towards a net zero emissions energy business, the Fleet Solutions Malaysia Team is also committed to assist our partners in achieving this ambition & at the same time, transforming the Fleet Solutions business into the 'Amazon' of Mobility. This ambition is growing aggressively despite the uncontrollable challenges we face today.
In keeping up with this clear aspiration and purpose, we are looking for a Key Account Manager who is self-driven, able to think out of the box and never shying away from challenging status quo. You need to be passionate about customers of all segments, business sizes and want to contribute to the energy transition. This is a pivotal role at the forefront of not only helping customers discover the full potential of Shell's Fleet Solutions' offering but also to reach their decarbonization goals and bringing value to the Shell Group
What you'll be doing

• To deliver aligned targets & plans growing the fleet customers' business not only leveraging on our fuels offerings but also an integrated Fleet Solutions CVP.
• Implement and maintain the Company's standardized sales and business management processes and deliver sales and profitability plans for each account of your responsibility.
• Proactively work closely with Critical Business Partners (such as the Sales & Operations, Credit, Sales Support, Pricing, Marketing, Legal Teams etc.) to ensure there is a culture of understanding and co-operation between sales and critical business partners, particularly when conflicts may arise from a customers' perspective. This cross function collaboration includes other business units in Shell, eg, Global Lubes, NFR Mobility etc.
• Ensure personal compliance with Shell Manual of Authorities, Shell Group Business Principles, Shell HSSE Policy, Shell Values, Trade Practices Act, Anti-Competitor laws and other relevant Shell policies.
• Provide appropriate leadership, coaching, motivation to peer & other supporting functions.
• Establish, develop and manage 'win-win' customer relationships by building and maintaining relationships with key customers at appropriate levels with measured outcomes.
• Drive the management of customer relationships by;-

i) Participating in customer site visits and tender negotiations.
ii) Delivering value propositions and account implementation plans to add value to both customer and Shell.
iii) Drive the pursuit of new business and growth in line with the Fleet Solutions' strategic direction.
iv) Plan, monitor and achieve individual sales targets through Shell's Sales 1st Behavior. * Business Development:

• Maintain & develop current product and industry knowledge.

i) Monitor key competitors in the sector and understand their strengths and weaknesses in order to maximize sales opportunities.
ii) Understand and keep track of changing customer needs, customer structures and the business environment.
iii) Contribute to the overall planning and development of the Fleet Solutions business by providing recommendations and market intelligence on business, customer, competitor and market issues.
iv) Identifying new growth opportunities in line with the Fleet Solutions business strategy.
What you bring

• Coming in with a Learner's mindset that is never afraid to challenge status quo, high adaptability capacity & ability to carry out tough negotiations internally & externally.
• Strong customer focus with an unbiased balance of 'Enterprise First' mentality.
• Ability to build and maintain positive customer relationships and work in a team-orientated environment.
• Excellent communication and networking skills.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, .
Shell in Malaysia
Shell has been a partner in fueling Malaysia's progress for over 130 years. Our journey with the nation is intertwined - in as much as Shell has played a role in growing the country's energy sector, Malaysia has also played a significant role in the company's progress.
Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.
Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities.
We helped pioneer Malaysia's oil and gas industry and fueled its growth. We discovered Malaysia's first oil onshore, then took the industry offshore, and most recently into the technically challenging depths of Deepwater.
Shell's strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country.
We fueled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our Livewire program; or Shell staff and alumni who are Malaysian luminaries today.
Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.
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Skills Required