Job Responsibility Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems Perform continual improvement program, parts\' overhaul, preventive maintenance, modifications and repair works on equipment Serve as company liaison with customer on administrative and technical matters for assigned projects Coordinate logistics arrangements and with customer on equipment related matters Respond to customers\' complaints, provides time to solutions to resolve customers\' issues Monitor the performance of the product, provide regular update report and feedback on customer\'s service requests Report common complaints of customers to management in order to address the situation for future reference Job Requirements Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent At least 2 years of relevant experience with semiconductor equipment knowledge Strong communication and good interpersonal skills Team player Can works independently with little supervision Work in cleanroom environment Required to work or on standby during after office hours/weekend/public holiday Job Benifits Allowances EPF and Socso
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