Job Description

Success Starts Here As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices. We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees\' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth. Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story. Field Service Engineer 4 Date: Mar 7, 2024 Location: Bayan Lepas, MY-Kulim, MY Req ID: 180051 Job Responsibilities This position will be supporting our customer whom is located in Penang Island. He/She will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities. Other Job Responsibilities Install and/or relocate equipment at customers\' sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems Carry out Tier 0 to 2 install & process qualification work Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports Professionally represent the company to the customer. Utilize knowledge of company\'s product lines and services to keep existing / potential customers informed when new/additional needs are identified Develop good customer relations during installation and execution of service contracts Maintain company\'s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for Minimum Qualifications Engineering degree or equivalent. 6 to 10 years\' hands-on experience in troubleshooting Deposition/Etch equipment. Self-starter who can work independently and has a deep desire to learn and grow with the Company Strong interpersonal and communication skills Able to actively engage customers on technical solutions Willing to support short term, overseas assignment Able to work shifts (12-Hours - Day / Night) Preferred Qualifications Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\'s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Job Segment: Field Engineer, Engineer, Engineering, Research, Customer Service

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