Job Description

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Conmpany Background: A US MNC

Location: Bayan Lepas, Penang

Position: Field Service Engineer

Tenure: Permanent

Responsibilities:

SUMMARY OF RESPONSIBILITIES:

• Performs site surveys, pre-installation, installation of Metrology Tools (AAFM, AFMi, TSOM & X-ray) for customers both domestic and international

• Provide high level technical support to external customers at their locations and/or via remote access provided

• Provide on-\xc2\xacsite training to the customers

• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

• Develop Service technical documentation

• Create, develop, and continuously improve the customer support & applications knowledge database

• Timely and professionally handle field service calls and issues arising from the field service

• Performs basic applications support of Metrology Tools for customers both domestic and international

• Visits, triage with field applications scientists as appropriate

• Timely complete and submit all required paperwork

• Flexible schedule to accommodate our customer\'s needs

• Effectively handle multiple priorities, organize workload, and meet deadlines

• Communicate with the customer to ensure satisfaction and implementation of any necessary corrective actions

• Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

• 70% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

• 30% Knowledge data base development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc\xe2\x80\xa6)

ADDITIONAL RESPONSIBILITIES:

• Pre-sales support

• Other duties as assigned

Qualifications:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish strong relationships with key customers critical to success, both internally and externally.

• Proven theoretical understanding of physics and effective problem solving of complex system, product user, and H/W issues.

• Demonstrated excellent verbal, written, interpersonal communication skills, fluency in English.

• Proven ability to develop and maintain strong relationships at various levels; build credibility and trust with internal partners and customers.

• Self-motivated, able to prioritize and take initiative, strong organizational and time management skills.

• Ability to quickly ramp on new tools and processes.

• Demonstrated strong analytical and problem-solving skills.

• Ability to take the initiative and drive for results.

• Strong time management skills that enable on-time project delivery.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor\'s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.

• 1-3 years of relevant Semiconductor industry experience, preferably metrology products.

• AAFM, AFM and X-ray service experience or background in Technical Support preferred.

• Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

• Fresh Graduates are encouraged to apply

Sub Specialization : Engineering;Mechanical
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Penang

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