Job Description

Company background:

• Our well-established client in a MNC specializing in semiconductor machine. They are looking for a dynamic and result oriented candidate to fill their current job opening of Field Service Engineer II, to be based in Bayan Lepas, Penang.

Summary:

• This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent \xe2\x80\x9cproduct expert\xe2\x80\x9d on select EVG product lines. Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Trains customers and other Field Service Engineers on specific product lines.

Essential Duties and Responsibilities:

• To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists customers and other personnel in identifying and repairing equipment related process problems.
• Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
• Performs start-up, warranty, paid service and service contract activities. Performs hardware set-up on specified systems within established time frames.
• Keeps Management informed of down situations. Reports activities as required.
• Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
• Works overtime and/or travel on short notice, including unscheduled call-outs from home and other shifts, as needed.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations; Handles equipment and customer situations while informing Management of developments on a timely basis.
• Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.
• Prepares and submits all required paperwork on a timely, routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver\xe2\x80\x99s license and have acceptable driving privileges.
• Other duties, as assigned.

Additional Duties and Responsibilities:

• Initiates purchase orders for parts and service.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on company\xe2\x80\x99s most current systems, methods and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.

Qualifications / Education / Skills and Experience:

• Bachelor\xe2\x80\x99s Degree in a related engineering field.
• At least 4 years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of statistical process control.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.
• Must have advanced PC skills.
• Physical Demands: While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
• Candidate must be willing to work in Bayan Lepas, Penang.

Job Type: Full-time Salary: RM4,000.00 - RM7,000.00 per month Benefits:

• Dental insurance
• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• Field Service Engineer: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

• Health insurance