Job Description

Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer for Motion business, you will be responsible for ensuring the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Executing technical support, act as specialist and solve problems in own expertise area. Reporting to Service Team Manager oversee all proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth. This position is based in Petaling Jaya, Malaysia.

Your responsibilities

• Providing technical support and solves problems in own expertise area via remote or on-site service in any service category (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades, and retrofits, end of life services, replacements, etc.)
• Investigating customer needs through professional consulting. Providing technical consulting on service solutions to management and customers
• Determining effective service applications, equipment, and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively
• Managing customer relationships and maintaining regular contacts with key customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth
• Coordinating and performs specialist service projects in relevant areas internally and externally (e.g., create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
• Proactively identifying suggestions for product and quality improvement and communicates them further in the ABB organization. Providing recommendations to management to improve operations and customer service
• Providing technical specialist leadership and coordination for the service team. Planning activities in a timely and cost-effective way. Coordinating the work of internal and external technicians and assigns them specific tasks related to Service needs. Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents

Your background

• Diploma or Degree in Mechanical/Electrical engineering with minimum 5 years/above working experience in motor and generator
• Possess own transport
• Able to work independently locally, oversea (onshore and offshore)
• Good knowledge in computer skills especially Microsoft Office
• Able to advise and support customer on technical problem solving
• Added experience in project management is an advantage

Benefits

• Life insurance
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated Work model: on site #LI-onsite

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