Job Description

Location/Division Specific Information Based in KL/Penang, Full-Time, Material and Structural Analysis. How will you Make an Impact Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of valuable products and services and maintaining the highest levels of customer satisfaction. For more information, please visit www.thermofisher.com. What will you do The Field Service Engineer is responsible for: Performing the on-site installations, servicing and repairs of complex equipment and systems. Investigates and approves operational quality of system equipment. Guides customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options. Deliverables include:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure accurate working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating, correcting various Thermo Fisher Scientific system documentations.
• Provide feedback for various reports including identifying and isolating unique problems with system.
• Act as a subject guide and resource for training.

How will you get here? This position is ideal for an experienced service engineer wanting to be involved with a diverse team and exposed to a constant variety of customer application areas. Education Typically requires a University Degree in engineering or equivalent combination of education and experience in electronic system problem solving Experience Approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Transmission Electron Microscope (TEM), Focused Ion Beam (FIB) or similar systems. Experience in solving and repairing ultra-high vacuum and high voltage systems is helpful. Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Consistent track record to solving complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics

Benefits: We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. EEO/Reasonable Accommodation: Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.