Job Description

Job Summary:

The Field Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of Auto Car Wash Machines at customer sites. They ensure machines operate effectively, maintain customer satisfaction, and contribute to service excellence by adhering to SLA targets. Technicians are classified into four levels based on their experience and skills, with clear growth paths. Daily reporting via the system is mandatory, and tasks are assigned through a ticketing system monitored by the Customer Service Team.

Key Tasks:

1) Machine Installation, Testing & Project Support / Customer Communication & Service

2) Machine Maintenance, Troubleshooting & Reporting & System Documentation

3) Spare Parts & Chemical Management

Requirements:

Diploma or technical certificate in mechanical, electrical, or related field preferred. Hands Hands-on experience with automotive, machinery, or car wash equipment is an advantage. Willingness to learn and grow technical Good problem problem-solving and communication abilities. Physical ability to work on on-site, including standing, bending, lifting parts, and working in wet environments. Valid driver's license (PREFERRED)
Working Experience:

Assists in basic maintenance tasks; learns from seniors (<1 year experience).

Skills Required:

These are practical abilities that help someone do the job well. From your list, the skills include:

Hands-on technical experience (e.g. with machines, cars, or equipment) Problem-solving (ability to troubleshoot and fix Communication abilities (can explain issues or solutions Willingness to learn (open to training and picking up new Physical stamina (able to work on on-site, lift parts, move around, work in wet/ outdoor conditions)
Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Work Location: In person