Job Description

Job Category: Field Service
:
Brief :
Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:
Required/ Minimum Qualifications:

• NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, subscribed to ACRIB.
• Computer literate.
• Diploma, Advanced/Higher/Graduate Diploma in Engineering (Electrical/Mechanical) or equivalent.
• Previous experience in a similar role.
• Positive attitude, punctuality, and strong communication skills.
• Excellent customer service skills; presentable and professional at all times.
• Self-starter with the ability to plan, organize, and manage time effectively.
• Full valid driving license; GDL is an added advantage.
• Strong fault-finding skills.
• Ability to work under pressure and in potentially stressful situations.
• Mechanical and electrical/electronic aptitude.
• Ability to work independently and conscientiously.
• Good understanding and experience in handling electrical, mechanical, and civil scopes.
• Competency in servicing industrial/data center air conditioning systems including precision units, AHUs, chillers, and cooling towers.
• At least 2-4 years of working experience in mechanical engineering or equivalent.
• Experience in data center maintenance and NC2 certification in air conditioning is an advantage.
• Willing to travel, work overtime, weekends, and be on standby for breakdowns.
• Experience in servicing, repairing, and installing conventional and precision air conditioning systems.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%

About the Team:
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Skills Required