Job Description

Job Category: Field Service
:
Summary:
We are seeking an experienced HVAC & Thermal Cooling Field Service Engineer with a strong background in supporting data center cooling systems. This role requires hands-on expertise in installing, maintaining, and troubleshooting HVAC systems, CRAC (Computer Room Air Conditioning) units, chillers, and other thermal management solutions, specifically for data centers and high precision environments. The ideal candidate will be skilled in optimizing cooling efficiency, ensuring uptime, and resolving mechanical, electrical, and environmental issues in data center facilities.
Key Responsibilities:

• Respond professionally and promptly to assigned service calls and emergencies.
• Perform preventive and corrective maintenance on precision cooling systems (e.g., Liebert units, AHUs, chillers, cooling towers).
• Ensure all work complies with safety standards, company policies, and relevant codes of practice.
• Maintain a minimum 90% completion rate for planned maintenance tasks.
• Communicate effectively with scheduling teams and update job statuses promptly.
• Submit accurate service reports via Oracle Mobile Field Service (MFS) and Field DB systems.
• Identify and report service or sales leads through proper channels.
• Maintain tools, equipment, and company property in good condition.
• Participate in team activities, including callout rotations and standby duties.
• Provide cross-support to other service domains (e.g., power systems, monitoring solutions) when required.

Qualifications:

• Diploma or Degree in Mechanical Engineering, HVAC, or related field.
• 2-4 years of experience in thermal systems or data center maintenance.
• SKM (Sijil Kemahiran Malaysia) Level 2 or 3 in Refrigeration and Air Conditioning or equivalent.
• JPK-accredited NC2 certification in Air Conditioning and Refrigeration.
• CIDB green card and familiarity with DOE safety and environmental standards.
• Strong fault-finding skills and mechanical/electrical aptitude.
• Excellent customer service and communication skills.
• Self-motivated, organized, and able to work independently.
• Valid driving license (GDL is an advantage).
• Willingness to travel, work overtime, weekends, and be on standby for breakdowns.

Preferred Qualifications:

• Strong computer literacy and familiarity with service reporting tools.
• Prior experience in environmental services or mission-critical infrastructure.
• Clean driving record and professional presentation.

Travel Requirement:
Up to 95% (local/regional)
About the Team:
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Skills Required