Job Description

Join a High-Performance Culture That Drives Innovation and Excellence


At

Vertiv

, we don't just hire talent--


we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in

critical digital infrastructure

, we are scaling up to meet the demands of

AI, data centers, and next-gen technology

--and we need bold, high-performing individuals like YOU to take us to the next level.



Why Vertiv?

High-Performance Culture:

We empower you to

think big, execute with excellence, and deliver impact.

Our

performance-driven mindset

rewards those who

challenge the status quo

and drive meaningful change. Over

50 CEO Awards

are given annually to recognize top talent moving the needle forward.

Leadership Without Limits:

Leadership at Vertiv goes beyond just titles--it's about

accountability, trust, and ownership

. Our leaders

engage and drive

with

collaboration, innovation, and customer-centric thinking

, setting the foundation for an

action-focused culture

.

Limitless Growth & Learning:

We believe in continuous development. Whether through

rotational programs or high-impact projects

, you'll have the opportunity to

expand your expertise and grow your career

.

A Place for Everyone:

Our commitment to

Inclusion

ensures that all employee's unique strengths and perspectives are valued.

Your voice matters, your growth is prioritized, and your success is celebrated.

Summary:

Vertiv Malaysia is seeking a technically skilled and customer-focused Thermal Field Service Engineer to support the maintenance, troubleshooting, and emergency repair of precision cooling systems and other contracted thermal infrastructure. This role is vital in ensuring the reliability of mission-critical environments such as data centers, telecom facilities, and industrial sites.


Diploma and degree holders with experience in data center operations and thermal systems are strongly encouraged to apply.

Key Responsibilities:

Respond professionally and promptly to assigned service calls and emergencies. Perform preventive and corrective maintenance on precision cooling systems (e.g., Liebert units, AHUs, chillers, cooling towers). Ensure all work complies with safety standards, company policies, and relevant codes of practice. Maintain a minimum 90% completion rate for planned maintenance tasks. Communicate effectively with scheduling teams and update job statuses promptly. Submit accurate service reports via Oracle Mobile Field Service (MFS) and Field DB systems. Identify and report service or sales leads through proper channels. Maintain tools, equipment, and company property in good condition. Participate in team activities, including callout rotations and standby duties. Provide cross-support to other service domains (e.g., power systems, monitoring solutions) when required.

Qualifications:

Diploma or Degree in Mechanical Engineering, HVAC, or related field. 2-4 years of experience in thermal systems or data center maintenance. SKM (Sijil Kemahiran Malaysia) Level 2 or 3 in Refrigeration and Air Conditioning or equivalent. JPK-accredited NC2 certification in Air Conditioning and Refrigeration. CIDB green card and familiarity with DOE safety and environmental standards. Strong fault-finding skills and mechanical/electrical aptitude. Excellent customer service and communication skills. Self-motivated, organized, and able to work independently. Valid driving license (GDL is an advantage). Willingness to travel, work overtime, weekends, and be on standby for breakdowns.

Preferred Qualifications:

Strong computer literacy and familiarity with service reporting tools. Prior experience in environmental services or mission-critical infrastructure. Clean driving record and professional presentation.

Travel Requirement:

Up to 95%


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus*
Operational Excellence*
High-Performance Culture*
Innovation*
Financial Strength*

OUR BEHAVIORS

Think Big and Execute*
Act With Urgency*
Own It*
Drive Continuous Improvement*
Promote Transparent and Open Communication*
Learn and Seek Out Development*
Foster a Customer-First Mindset*
Lead by Example*