Job Description

Job Category: Field Service
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Position Summary:
The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.
Key Responsibilities: 1. Installation & Commissioning
Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
Ensure proper integration of power, cooling, and IT infrastructure.
Conduct system performance tests and ensure functionality as per specifications.
2. Technical Support & Troubleshooting
Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
Provide remote and on-site technical assistance to customers.
Perform root cause analysis to prevent recurring issues.
3. Preventive & Corrective Maintenance
Conduct routine inspections and servicing to ensure system reliability.
Replace faulty components and perform firmware/software upgrades.
Maintain detailed service reports and maintenance records.
4. Customer Training & Support
Educate customers on best practices for system operation and maintenance.
Provide guidance on optimizing power and cooling efficiency.
5. Emergency Response & On-Call Support
Provide 24/7 support for critical system failures and downtime events.
Ensure rapid response to minimize service disruptions.
6. Compliance & Documentation
Ensure all service activities comply with safety, industry, and regulatory standards.
Maintain accurate technical documentation, reports, and service logs.
7. Continuous Improvement & Feedback
Provide feedback to the engineering and product teams to improve Smart Solutions.
Participate in training and certification programs to stay updated on the latest technologies.
Qualifications & Requirements:
Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
Ability to read and interpret technical drawings, schematics, and manuals.
Experience with firmware updates, software configurations, and system calibrations.
Strong problem-solving skills and the ability to work independently under pressure.
Willingness to travel and work on-site at customer locations.
Excellent communication skills to interact with customers, internal teams, and vendors.
Preferred Qualifications:
Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
Hands-on experience with DCIM (Data Center Infrastructure Management) software.
Knowledge of IoT-enabled smart solutions and remote monitoring tools.
Why Join Vertiv?
Work with cutting-edge smart infrastructure solutions in a dynamic industry.
Opportunity for career growth, training, and certifications.
Be part of a global team ensuring the reliability of critical power and cooling systems.
This role is ideal for engineers passionate about field service, smart solutions, and mission-critical infrastructure.
About the Team:
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Skills Required