Job Description

About this opportunity

This role will be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take responsibility for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance.

What you will do

The overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service. Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson Service Delivery Units (SDU) or delivery flows.

Responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of an existing service.

Accountable for business continuity and disaster recovery of an existing service. Identifying risks and driving actions through Service Line.

Managing the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.

Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

You will bring

Education: Degree in Telco

Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,

Solid customer management, understanding their perspective and being able to empathize with their business situation and needs

Passions for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly

Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks

Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

Why Join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. For any queries regarding this requisition, please reach out to Talent Advisor Czarina Tan ( ).

We are proud to announce Ericsson MALAYSIA have been again officially Great Place to Work Certified(TM) in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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