Job Description

Responsibilities:

• Conduct regular field visits to rental properties or customers\' locations to inspect and verify the condition of rented products.
• Interact professionally with customers, addressing any questions or concerns they may have regarding the rental products and payment.
• Check inventory against rental agreements to ensure accuracy and compliance, ensure weren\xe2\x80\x99t any damages, wear, and tear, or any signs of misuse, and documenting and report any findings.
• Provide exceptional customer service, assisting customers with the available payment method and updating customers accordingly.
• Coordinate with the rental operations team to schedule and prioritize field visits efficiently.
• Collaborate with the maintenance or repair team to arrange for necessary repairs or replacements when needed.
• Ensure adherence to rental policies, terms, and conditions during field visits.
• Stay up to date on rental industry trends, product knowledge, and safety regulations.

• High school diploma or equivalent; additional education or certifications in a relevant field are a plus.
• Previous experience in a field visit or customer service role, preferably within the rental industry.
• Excellent communication and interpersonal skills to interact effectively with customers.
• Strong attention to detail and ability to accurately assess installation address and document findings.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Flexibility to travel to various locations within the assigned territory.
• Valid driver\'s license and reliable transportation.
• Physical stamina to perform on-site inspections, which may involve lifting or moving rented products.
• Integrity, professionalism, and the ability to handle confidential customer information.

SK MAGIC RETAILS MALAYSIA SDN BHD