Handle primary communication via chat/typing, with occasional inbound and outbound calls through Lark.
Perform A
ccounts Payable (AP) vendor invoice validation
to ensure accuracy and compliance.
Validate employee expense reimbursement reports
in line with company policies and procedures.
Ensure all processes are completed with
accuracy, compliance, and within defined timelines
.
Collaborate with internal teams to resolve discrepancies and escalate complex cases when required.
Provide excellent customer service while maintaining professionalism and efficiency in all interactions.
Requirements
Diploma or Bachelor's degree in
Business Administration, Finance, Accounting, or related field
(preferred).
Prior experience in
customer service, shared services, or finance operations is an advantage.
Strong communication skills,
both written and verbal Mandarin & English
.
Ability to handle constructive feedback with resilience and a growth mindset.
Familiarity with finance systems, AP processes, and expense management tools is a plus.
Detail-oriented with strong analytical and problem-solving skills.