Job Description

Key Responsibilities

1. 1. Leadership & Strategy

o Establish the FSSC organization structure, governance framework, and operating model aligned with Group CFO directives.

o Lead end-to-end transition from legacy finance processes in multiple countries to centralized SSC operations.

o Define and implement Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for each tower (R2R, P2P, O2C, Tax & Treasury, FP&A, MDM, Internal Control).

o Partner with senior business leaders across e-commerce, logistics, and digital sales to ensure finance processes are tightly integrated with commercial operations.

2. 2. Operational Management

o Oversee all day-to-day operations of the FSSC, ensuring accuracy, timeliness, and compliance.

o Manage financial transaction processing for AP/AR, GL, consolidation, and reporting.

o Establish a governance and escalation matrix for multi-region issue resolution.

o Continuously review and improve workflow efficiency through process re-engineering and automation.

o Monitor SLA/KPI performance dashboards and implement corrective measures when needed.

3. 3. Systems, Automation & Analytics

o Oversee ERP configuration and integration (SAP / Oracle / NetSuite or equivalent).

o Implement RPA-Robotic Process Automation, OCR-Optical Character Regonition, and workflow automation for high-volume, repetitive finance activities.

o Drive data integrity and analytics through master data management and BI dashboards (e.g., Power BI, Tableau).

o Collaborate with IT to ensure system access control, data privacy, and cybersecurity compliance.

4. 4. Compliance, Control & Governance

o Ensure compliance with IFRS, local statutory requirements, tax regulations, and transfer pricing standards.

o Implement strong internal control frameworks and coordinate with internal/external audit teams.

o Establish segregation of duties (SOD), approval hierarchies, and audit trails across all systems.

o Oversee documentation of SOPs and process flow manuals for all functions.

5. 5. People Leadership & Capability Development

o Build and manage a high-performing SSC team across Malaysia, with clear career paths and functional specialization.

o Mentor tower leads and ensure succession planning for key roles.

o Foster a culture of collaboration, accountability, and continuous learning.

o Implement structured onboarding and technical training for all SSC employees.

Qualifications & Education

Bachelor's Degree in Accounting, Finance, Business Administration, or related field. Professional Qualification (mandatory): CPA, ACCA, CA, or equivalent. MBA or Master's in Finance preferred.

Experience

o Minimum 15 years of progressive finance experience, with at least 8 years in a Shared Services or Regional Finance leadership role.

o Proven record of setting up or transforming finance SSCs for multinational or e-commerce companies.

o Deep expertise in R2R, P2P, O2C, and FP&A processes, with practical exposure to consolidation and intercompany operations.

o Experience managing cross-border finance operations across Asia / Europe / North America.

o Strong background in ERP systems (SAP, Oracle, NetSuite) and automation tools (RPA, OCR, BI).

o Familiar with digital commerce financial models -- including online payment reconciliation, multi-currency settlements, platform integrations (Amazon, Shopify, Shopee, etc.), and chargeback control.

Leadership Competencies

o Strategic thinker with operational discipline and execution focus.

o Excellent communication and stakeholder management skills across diverse cultures.

o Strong analytical and problem-solving mindset, with ability to drive change and influence outcomes.

o Proven ability to lead transformation projects and manage large multi-functional teams.

Job Type: Full-time

Pay: RM5,000.00 - RM12,000.00 per month

Experience:

FSSC: 5 years (Required)
Language:

English (Required) Chinese (Required)
Work Location: In person