Job Description

Job Summary
The Financial crime end to end Programme aims to evaluate FC processes E2E to improve client experience, enhance control effectiveness and deliver cost transparency. The role of the Financial Crime E2E Process Improvement Director is to drive specific transformation initiatives helping to ensure that the programme has strong end to end process foundation, and support the FCE2E Operational Transformation Lead in the following:

• Evaluate technology proposals with a solid understanding of future process need. Contribute to a model where process foundations are strong and CTQs are well defined and understood.
• Support the execution of assigned process simplification initiatives within the FCE2E Program, from set-up to implementation; providing on-the-ground process management and improvement expertise.
• Identify process optimization opportunities and align priorities with regional / local stakeholders.
• Contribute to the FCE2E roadmap planning and execution and target state design with relevant data points and to be processes.
• Build, develop and maintain relationships with stakeholders (from senior management to staff on the ground); ensuring strong collaboration towards achieving FCE2E transformation objectives while supporting stakeholders meet local priorities and targets.
• Develop capabilities and skills of, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements; supporting capability development for using effectively global process tooling.

Key Responsibilities

• Support improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stage-gate approach.
• Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities.
• Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise and implement solutions.
• Establish effective performance management across various levels of the organisation. Provide guidance on building effective and well-balanced management scorecards, as well as operational dashboards to run day-to-day operations.
• Demonstrate good application of lean six sigma tools such as CTQ (Critical to Quality) trees, FMEA (Failure Mode Effects Analysis), VSM (Value Stream Maps) and other relevant tools based on improvement need.
• Maintain a relentless focus on removing process waste in order to optimise capacity.
• Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these cost-benefit analysis and business cases throughout the project/programme lifecycle as required.
• Manage projects/programmes ensuring on-time delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives.
• Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues.
• Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans.
• Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office.

Strategy

• Provide input to the vision of bank's Financial Crime processes to future proof the bank.
• Continuously develop knowledge of business processes and understanding of industry best practice.

Business

• Partner with stakeholders across the organisation (WRB, CIB, FCSO, FCC CIO, Data) in order to develop better and sustainable solutions.

Processes

• Understand WRB and CIB processes related to Financial Crime business strategy and align process improvements and metrics to these priorities

People & Talent

• Support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
• Continually strive to share key relevant knowledge and learnings with the others across the team.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement.
• Ensure ongoing training and development for professional and personal self-growth.

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable

Governance

• Develop awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
• Support effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required.
• Ensure that proposed changes/reengineering do not compromise existing risks and controls and where required strengthen them.
• Ensure process redesign/reengineering simplifies redundant, duplicate and unnecessary controls without value-added to effective risk management.
• Engage process and risk control owners upfront in design of process changes. Have oversight, direct tracking and monitoring of process improvement programs; and their impact on risk and control frameworks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• FC E2E Programme Director
• FC E2E Accountable Executives (WRB & CIB)
• FCSO & FCC MT
• Head of KYC/ Onboarding and key Subject Matter Experts in CIB and WRB
• Head of Compliance and key Subject Matter Experts
• Head of Data/ Chief Data Office
• T&O Programme Management
• Programme Directors, Hives, Architects and Product Owners of Satellite Programs contributing to the delivery of the FCE2E transformation.

Other Responsibilities

• Operational Excellence - You are passionate about operational excellence and efficiency. You have an ability to spot unusual patterns and sharp attention to detail.
• Analytical - Excellent analytical skills, including ability to use business intelligence tools, and sort through complex data to articulate business trends and implications.
• Discipline - Excellent time-management skills and ability to handle multiple tasks simultaneously. Highly process and policy oriented.
• Attitude - Goal-oriented, positive and proactive. Comfortable in a fast-paced, results-oriented work environment. Ability to communicate effectively with senior leaders.

Skills and Experience

• Lean Six Sigma / Process Improvement
• Statistics & Advanced Data analysis
• Agile
• Written and oral presentation skills
• Data Science & Programming (Python)
• Project Management
• Financial Crime knowledge

Qualifications

• Work experience within Banking industry (5 years +), especially Financial Crime related roles is a requirement. Consulting experience with Leading Consulting Firms would be an advantage
• Strong understanding of Financial Crime related processes, technology, rules and regulations are requirements,
• Bachelor's degree in Business, Finance, Data Science, Statistics or other related field with 5+ years work experience
• Prior experience in Process Improvement / Process Excellence / Change Management and Transformation type roles would be an advantage
• Certified Lean Six Sigma Black Belt or equivalent would be an advantage
• Ability to use Python or R to perform Statistical and Data Analysis is an advantage
• Languages: Business English (Spoken and Written)

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Skills Required