Job Description

About foodpanda:

foodpanda is dedicated to bringing food lovers around the world their favorite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in more than 325 cities across 13 Asian and Central European countries globally. foodpanda is active in Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, Romania and Bulgaria. It belongs to Delivery Hero, worldwide leader of the food delivery industry. For more information visit

About Delivery Hero:

Delivery Hero is a leading global online food ordering and delivery marketplace with number one market positions in terms of restaurants, active users and orders in more countries than any of its competitors across 40 countries in Europe, the Middle East & North Africa (MENA), Latin America and the Asia-Pacific region. Delivery Hero also operates its own delivery service in 200+ high-density urban areas around the world. The Company is headquartered in Berlin and has over 21,000 employees. For more information, please visit

As a Fintech Senior Manager, we are looking for a qualified person to assist in developing the eco-system for our Digital Payments domain of an international team of highly talented and motivated people.
This role will be based in Malaysia and will report to our Regional Senior Director of New Verticals.

Responsibilities:

• Developing strategic partnerships and effectively managing relationships with key stakeholders; identify potential partnership opportunities, negotiate favorable terms, and ensure successful collaboration to achieve common goals.
• Engage with various stakeholders from Product, Operations, Customer Support, Finance and Partnerships to ensure integration roll out tasks are aligned and every task is completed within the stipulated time.
• Navigating through complex situations and resolving issues by collaborating with internal and external stakeholders; identifying potential challenges, proactively addressing them, and facilitating constructive discussions to reach mutually beneficial solutions.
• Work in close cooperation and to coordinate with all divisions across local, regional and global Payments Team as well as with several other cross functional departments to ensure Fintech products and synergies are aligned.
• Tracking key performance metrics related to the partnership program\'s success and refine strategies to optimize program outcomes. Regular reporting to stakeholders, including senior management, will be required to demonstrate progress and provide actionable recommendations for improvement
• Exhibit knowledge on Payment commercials and operations, to drive digital payments initiatives
• Manage and build relationships with payment partners including payment gateways, acquirers, schemes and APMs and potential roadmap to complement local business aspirations.
• Determined priority of payment integrations and features to be built via discussions with Country Management, market research and building.
• Able to understand stakeholder needs, foster strong relationships, and communicate project updates and outcomes in a clear and concise manner.
• Managing the entire fintech growth product customer funnel, inclusive of nurturing existing foodpanda customers to fintech product users, focusing on acquisitions, retention and reactivation of lapsed users.
• Foster a culture of innovation and continuous improvement within the payment systems domain.

Requirements:

• Bachelor\'s or Master\'s degree in Business, Finance, or a related field.
• Minimum of 5-8 years of experience in the Fintech and or payments industry.
• Proven track record of managing end-to-end projects, from negotiation to launch.
• Strong leadership and stakeholder management skills, with the ability to align goals and motivate teams.
• Strong project management and organisational skills; coordinate complex projects along with demonstrating resourcefulness in an unstructured environment
• Very strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills, with the ability to manage multiple projects and priorities effectively.
• Able to work independently if required, and learn quickly and adapt to different roles in a growing team
• Prior experience in data analytics and marketing segmentation is a plus
• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.
• A passion for finding amazing food and great service.

This is an amazing opportunity to build your knowledge of the food delivery business in Malaysia. If you have what it takes to be a Panda, apply now and grow with us!

Foodpanda